What to do if something is not right.
If we sent the wrong item, or it arrived damaged, tell us within three days of delivery and we will replace it at our cost.
Message us on WhatsApp with your order number and clear photos of the item and its packaging. We will confirm the next step the same day wherever possible.
For hygiene reasons we cannot take back opened perfumes, cosmetics or nightwear unless the item is faulty. Unstitched fabric that has already been cut or stitched cannot be returned. Items must be unused and in their original packaging.
Because every order is cash on delivery, refusing a parcel at the door costs us the courier charge both ways. Please only order if you intend to accept the parcel.
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