How refunds are handled on cash-on-delivery orders.
Because all orders are cash on delivery, you have not paid us anything until the parcel is in your hands. That keeps refunds simple.
If you cancel before dispatch, nothing has been charged and there is nothing to refund.
Where a return is accepted under our Returns policy, we will offer a replacement first. If a replacement is not available, we refund the amount you paid the courier.
By bank transfer or mobile wallet to an account in the name of the person who placed the order, normally within 7 working days of us receiving the returned item.
Delivery charges are refunded when the fault was ours — wrong item, damaged item, or an item that did not match its description. They are not refunded for a change of mind.
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